Are all your pieces handmade?

Yes! Every piece is handmade by me, start to finish—formed, glazed, and fired in small batches. That means no two are exactly alike, and that’s part of the magic.

What if something is sold out? Will it be restocked?
Maybe! I make pieces in small batches, and each drop features different colors and/or designs. If there’s something specific you’re looking for, feel free to reach out—I should be able to recreate it as a custom order.

Are your pieces food safe?

Yes! All functional pieces (mugs, plates, etc.) are made with food-safe clay and glazes.

Can I put my mug in the microwave or dishwasher?

You can, but hand washing is recommended to extend the life of your piece. Each piece is Microwave safe but I recommend avoiding sudden temperature changes (like from fridge to microwave).

When will my order ship?

Orders usually ship within 3–7 business days for pieces readily avaliable in the shop. You’ll receive tracking info as soon as it’s on the way!

What if my item arrives broken?

If your piece arrives damaged, please reach out within 48 hours of delivery with photos of the packaging and item. I’ll either replace it if possible or issue a refund. Please note that I’m not able to refund the original shipping costs.

Do you accept returns or exchanges?

Yes. I want you to love your pieces, but if something isn’t quite right, returns are accepted within 7 days of receiving your order. Please send me a quick note at mariah@ticomakes.com before shipping anything back.

• Return shipping costs are the responsibility of the customer.

• Pieces must be unused, in their original condition, and packed with care.

• Because pottery is fragile, I cannot offer refunds on items that arrive broken during the return process, so please ensure packing is tight and there is 1-2”of clearance on each side of each individual item.

If your order arrives to you damaged from shipping, please email me within 48 hours with photos so we can make it right together.

Do you offer local pickup?

I don’t offer local pickup at this time, but I do offer local delivery in Lehi, UT for a $3 fee. Just select the delivery option at checkout if you're eligible!

Do you offer international shipping?

Not at this time. I currently ship within the U.S. only.