Frequently Asked Questions

Are all your pieces handmade?

Yes! Every piece is handmade by me, start to finish—formed, glazed, and fired in small batches. That means no two are exactly alike, and that’s part of the magic.

Do you work alone?

Yes—I’m a one-person studio. From forming to firing to packing, each item is crafted and shipped by me with care and intention.

Are your pieces food safe?

Yes! All functional pieces (mugs, plates, etc.) are made with food-safe clay and glazes.

Can I put my mug in the microwave or dishwasher?

You can, but hand washing is recommended to extend the life of your piece. For microwave use, please avoid sudden temperature changes (like from fridge to microwave).

When will my order ship?

Orders usually ship within 5–7 business days. You’ll receive tracking info as soon as it’s on the way!

What if my item arrives broken?

If your piece arrives damaged, please reach out within 3 days of delivery with photos of the packaging and item. I’ll either replace it if possible or issue a refund. Please note that I’m not able to refund the original shipping costs. Please note that I’m not able to refund the original shipping costs.

Do you accept returns or exchanges?

Because each item is handmade in small batches, I’m unable to accept returns or exchanges at this time. Please read descriptions carefully and reach out with any questions before ordering—I’m happy to help!

Do you offer local pickup?

I don’t offer local pickup at this time, but I do offer local delivery in Lehi, UT for a $3 fee. Just select the delivery option at checkout if you're eligible!

Do you offer international shipping?

I currently ship within the U.S., Canada, and Australia! Shipping rates are calculated at checkout and are based on weights estimated from USPS — so yes, it can be a little pricey, but it’s the most accurate way to get your pottery safely across borders.

For international orders with multiple items, shipping is calculated based on estimated package weight. If there’s a significant difference in cost, I’ll be in touch before your order ships!

International shipping is a new addition to the shop, so I appreciate your patience as I get everything dialed in. If anything unexpected comes up, I’ll reach out via email to make sure you’re taken care of.

Not seeing your country at checkout? Send me a message—I’m happy to look into expanding availability.